EMERGENCY FAMILY ROADSIDE ASSISTANCE

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As a member of Complete Benefits Plan, you are entitled to all services described immediately upon receipt of your membership card and/or membership materials.

As a member of Complete Benefits Plan, all expenses covered under the Roadside Protect Program are limited to One Hundred Dollars ($100.00) for any single claim, with a limit of 3 claims per membership year. Any additional expenses beyond this limit will be your responsibility to pay to the Roadside Contractor. Services include the following:

• Towing – When your vehicle is disabled due to mechanical breakdown, the Roadside Assistance Administrator will arrange for a Roadside Contractor to tow it to the nearest service facility.
• Flat Tire Assistance – A flat tire will be changed with your spare tire. If, for any reason, the spare is not usable, the lug nuts cannot be removed or the vehicle has two flat tires with one usable spare, towing will be provided in accordance with the towing provisions.
• Fuel Delivery Service – An emergency supply of fuel of up to three (3) gallons will be delivered if your covered vehicle runs out of fuel. You will be responsible for the cost of fuel.
• Lock Out Service – If your keys are locked in the vehicle, assistance will be provided to gain entry into the vehicle. In the event the keys are lost and a replacement key is required, you will be responsible for the total cost of a new key.
• Jump Start – Jump start service will be provided to start your vehicle.
• Winching/Extraction – If your vehicle is stuck in a ditch, mud or snow, but it is accessible from a normally traveled roadway, service will be given to either tow or winch the vehicle.

Eligible vehicles include all self-propelled vehicles with a gross vehicle weight up to 10,000 lbs. Vehicles must be designed, licensed and used for private, on-road transportation.

Complete Benefits Plan provides emergency roadside assistance nationwide through independent contractors for the convenience of its members. If you need emergency roadside assistance anywhere in the continental U.S., Alaska, Hawaii, Puerto Rico or Canada, simply call the toll-free customer service number listed within your membership materials. This number can be reached 24 hours a day, 7 days a week. We will dispatch a service truck to you while you are on the phone with one of our customer service representatives.

This emergency road and tow benefit applies to any non-commercial vehicle you are driving at the time of disablement. Any car owned, leased or borrowed by you, your spouse or associate member will be covered.

This service may not be used as a substitute for regular maintenance necessary to keep a vehicle in good condition. Excessive claims may result in non-renewal or cancellation of your membership benefits (see terms and conditions).

As a member of Complete Benefits Plan, you are entitled to all services described immediately upon receipt of your membership card and/or membership materials.

When you call for dispatch service, be prepared to give the customer service representative the following:

• Name and membership number
• Location of the vehicle if known (street address, mile markers, etc.)
• Nature of the trouble (flat tire, won’t start, etc.)
• Phone number from where you are calling

HOW IT WORKS
You simply Call the toll free number you're provided to be connected to a roadside assistance dispatcher.

The dispatcher will contact the nearest participating towing facility and then tell you the estimated time of arrival. Most service providers require you or another authorized person to be with the vehicle in order to receive service (unless it is unsafe to do so).

After service is complete, please verify the information on the call slip provided by the service provider and sign it. The Complete Benefits Plan program will pay the service facility directly for covered dispatch charges. You will be responsible for paying the service facility for any charges not covered.

Cancellations
If service is no longer needed, please cancel your request within 5 minutes of the time you called by calling us back at the toll-free number listed within your membership materials.

Availability
We have made every effort to ensure that Complete Benefits Plan emergency roadside assistance can function under all conditions. However, during extreme weather conditions, there may be some delay before help can reach you. When such situations exist, we ask you to please be patient.

Of course, in some areas there may not be an available contractor. In this case, Complete Benefits Plan will issue you an authorization number. The authorization number is required to be eligible for reimbursement. You will have to contact a facility, and we will reimburse you up to $100.

If for any reason the Roadside Assistance Administrator dispatch center cannot provide the benefits listed in this Program, you must obtain an authorization number from the Roadside Assistance Administrator dispatch center to use the service provider of your choice. The Roadside Assistance Administrator will reimburse you up to $100 or the specific amount listed above in the covered expenses (whichever is less) upon presentation of the original paid service provider receipt. The authorization number is required to be eligible for reimbursement.

Important: Since all Authorized Roadside Contractors are independent contractors and not agents or employees of the Roadside Assistance Administrator, the Roadside Assistance Administrator can assume no liability for any damage to your vehicle resulting from the rendering of service or for personal items left in the vehicle. Any claims for personal injury or damage to the property of a member must be filed against the Roadside Contractor / servicing facility.

The Program provides service for most emergency situations but does not include:

• Service if the operator is not with the disabled vehicle (however if you cannot remain with the vehicle for safety reasons, we will attempt to provide service);
• Transportation for the member to the vehicle for service or from the vehicle to another destination after service has been rendered
• Towing of a vehicle off a boat dock or marina
• Service of any kind of vehicles used for commercial purposes
• Service for taxicabs, tractors, boats, trailers, dune buggies, or vehicles used for competition, or stolen vehicles
• Service for vehicles illegally parked or impounded
• Service when a vehicle is snowbound. We do not hoist, winch or shovel vehicles from unplowed roads, snow banks, snowbound driveways or curbside parking
• Service for unlicensed vehicles
• Towing or service on roads not regularly maintained including private property;
• Installation or removal of snow tires and chains nor dismounting, repairing, or rotating tires;
• Vehicle storage charges, cost of parts and installation, products, fluids, keys, materials, impounding, and additional labor related to towing; or using dealer tags (Note: All trucks in New York have commercial license plates whether they are used for business or private use. If the truck is used for private use, we will dispatch)
• Service to vehicles with expired safety inspection, license plate, and/or emission sticker where required by law;
• Service to vehicles that are not in a safe condition to be towed;
• Service in areas not regularly traveled, such as vacant lots, beaches, and open fields or other places that would be hazardous for service;
• Towing vehicles to a junkyard for disposal. Accidents, vehicle transport
• More than one tow or service call per disablement.; More than one service in a 24-hour period
• Repeated service calls or tows for a covered vehicle in need of routine maintenance or repair.

Roadside Coverage provides one normally equipped service vehicle, one driver and one service call per disablement. Any additional personnel or special equipment is at the vehicle operator’s expense and is not reimbursable.

Emergency Roadside services are provided by Roadside Protect, Inc.